Rove Concepts Review

In my hunt for the perfect Eames Lounge Chair replica, naturally, I set out to inspect Rove Concepts. This company seems to pop up all over the internet whenever you search for something Eames Chair-related. They also have a lot of likes on Facebook, which is not very telling of a furniture company, especially one with such high prices. This isn’t Ikea we’re talking about. Before the horrors hidden behind this scam-riddled company, I want to give you some basic info on them first.

Rove Concepts, also called Rove, is a retailer of midcentury reproductions, with a physical store located in Vancouver, Canada. Most of their sales come from online, as it is an e-commerce company. It began business in 2010 and has seen a lot of growth. But it has a rather blemished reputation for both the quality of products, the life of products, the customer service and much more.

Ridiculously Expensive Chair with Shady Marketing Practices

Their top item, or their “flag-ship item,” as they market it, even though it’s spelled “flagship,” is the Eames Lounge Chair replica. Unlike most replica or reproductions, the Rove lounge chair costs about $1,800. I kid you not. This is the base price, meaning more fees will be attached, depending on the leather finishing of your choice.

I was really disappointed by this. Initially, I was excited by all the different colors of leather Rove offers: 20! I’ve not seen that many options for the Eames lounge replica on any other replica site. They also have three choices of wooden veneers, which if you hover above them, will read $0.00. But that is redundant, that’s not a positive quality. It’s basically Rove trying to counteract the fact that almost every choice of leather will cost you more money for the already expensive $1,800 chair, since each veneer is marketed as “free.” This is but the first shady tactic this company uses.

Another one is how misleading the pricing is on this site. After clicking the seating tab, I was taken to a page with the Eames lounge chair replica as the first chair, unsurprisingly. Below the chair, $1,695 was the listed price. As soon as I clicked on the link to the Eames lounge chair replica, the price was $1,795. How did $1,695 suddenly become $100 more expensive? Well, according to my conversation with the representative over the phone, who called himself “Alex,” $1,695 was the price of ONLY one combination of leather and veneer. It was only for the Modena Eggshell leather and Palisander veneer. Unbelievable! Nowhere on the product page did it even mention that sale. What’s even more spurious is that under the seating tab, $1,795 was crossed out next to the $1,695 price. How a company can so casually lie is beyond me.

Most Items Take 10-14 Weeks to Arrive, Swatches Take Over a Week

I’ve read countless reviews stating that Rove is notorious for its shipping. But I found that a bit odd, since it is an e-commerce company after all.  It should prioritize how soon their customers will receive their highly-priced items. But it does not. I spoke with a representative via chat. “Elly,” was so elusive, it took me three attempts on the chat for her to stay logged in and answer my questions. Red Flag! No sales person should be so evasive in manner with a potential customer. When she finally stayed on the chat, she confirmed the outrageously long wait times for Rove products. Here’s the short of it:

In-stock items: 7-18 business days

Out-of-stock items: 10-14 weeks= 2.5 months

Swatches: 6-8 business days

Are. You. Kidding. Me. This service could not be more horrid. Standard shipping will cost you $249, a fortune for the already super-high base markup of $1,795. By the way, only the first three leather options with Palisander wood veneers are in-stock. I wanted the Modena Terracotta (a nice caramel color) with the oak veneer and Elly said that it would have to be made “from scratch.” Ummmmmmm, that can be said about any product! It’s a deceptive way to say that it’s not in stock. So I would wait 2.5 months after paying $2,119. ($1,870.00 for the Modena Terracotta chair and $249 for standard shipping) Elly tried to downplay this by saying I would only pay 50% for the first few weeks, then the rest shortly before it ships. That makes no difference, as it would be the same price for an almost 3-month wait time.

Also, 8 business days for swatches? They are flat, tiny samples of the material that can literally fit in an envelope. It should take no more than 4 days at most.

Cheap Chinese Products Touted as American-Made

During my chat with Rove representative Elly, she pointed out how the products are made in Rove’s American warehouse. She mentioned this twice, without my having asked. I spoke with Rove reps before and know they outsource all their products in cheap, Chinese factories. She, however was hell-bent on making it seem like the Rove Eames lounge chair was produced in the USA. When I finally called her out, she said Rove products are assembled in the US warehouse but made in China. She could have said this the first time around; instead she took the misleading route. The fact that the Eames chair replica is assembled in the US does not change its quality when it is made in a Chinese factory.

Elly also copy/pasted the typical Rove response when you tell their reps that their products are Chinese-produced. (Try asking them yourself, they will give you the same response) The response was that they only use one factory that produces items for Rove alone.  Riiiiiiiight. Like some Chinese factory will limit themselves financially by only selling their junk to one company. Nope, not buying it.

This same response is used when you ask them why their Eames lounge chairs are far more expensive than most replicas, when they are made in China! It’s absurd they would even suggest that, as if their business with one factory would spike the cost of an Eames lounge replica. It doesn’t work like that; that’s not how economics works.

Aggressive Fake Users All Over Furniture Forums

I’ve read reviews how Rove employs fake users on several sites to spam their crappy products to naïve customers. I was skeptical, since I didn’t find such activity. Then I signed up for Houzz and Apartment Therapy, two websites that allow users to discuss interior design projects and the like. On many of the Eames lounge chair topic forums, Rove would hijack the conversations. But they spam in a subtle way. Ex: One fake user would post how horrible her experiences were with various Eames lounge replica retailers, from product to shipping, to customer service. Then when it came time to discuss her experience with Rove, she would have nothing but positive things to say. And she would post long paragraphs and pics of her Rove chair, but no pics or ANY evidence of the so-called bad chairs from other companies.

Rovers would interact positively with each other and verbally attack those who aren’t so fond of Rove. They would go on and on about how great their Eames chair is. Normal users do not act like that. They would not spend copious amounts of time to defend one company while bashing others and undermining people who have had truly bad experiences with Rove.

But, if anything shows that Rove employs people to spam these websites, it’s this: this guy “Mark Baldwin” was so rude to me when I so little as said I don’t want to wait for 18 days for a Rove chair.  I thought it was strange, how someone can be that rude when I said nothing personal to him; in fact I was not speaking to him at all. Another user was quick to recognize “Mark Baldwin” for the true spammer he is. As you can see in this shot, the URL is Roveconcepts15. Houzz uses your email alias to create a URL for an account. The Rove marketers were not too bright to sign up with their own email, but at least it proved that Rove spams thee websites and is not to be trusted.

The Verdict:

Cheap Chinese items that retail for 100%+ higher prices for their cheap, Chinese-factory-made products. Unscrupulous marketing tactics, lies upon lies, long waits for items to ship, poor communication and customer service. I say, all of that tallies up to: not worth it. If you are fine with purchasing products that are made in China, you should still avoid Rove like the plague. Why? Because at least with other Chinese-made retailers, you won’t be charged hundreds of dollars more than a product is actually worth. As far as quality is concerned, they don’t use Velcro or zippers for the Eames loungers; they use “clips,” a euphemism for thick staples to hold the leather together. This company is bordering heavily on a scam, no wonder it is not accredited with the Better Business Bureau.

http://www.scamorg.com/rove-concepts-dd